Koji Fukada
Sprocket Inc.
Co-Founder & CEO
In 2000, when he was a graduate university student, he founded Yumemi, one of the earliest mobile marketing solution provider of the world. In 2014, he founded Sprocket, separating from Yumemi, to change the way of online communication to be more personalized. He is challenging to improve not only clients’ short-term CVR but also long-term LTV by evolving Sprocket to customer nurturing automation platform. He was originally from Kyoto and has good understanding of Japanese traditional hospitality mindset called “Omotenashi”. His another challenge is to integrate and technically implement this mindset into Sprocket platform and spread “Omotenashi” relationship all over the world.
Session：Not just customer satisfaction. What is the successful customer experience?
