Do you know what your customers are doing now? Rethink what is important about CX.
Insight #6 15:20
Session summary
There has been much discussion about the importance of CX (customer experience).
The brand summit also has the theme of “customer experience consistency and personalization”.
In addition to developing and operating the CX platform “KARTE”, we also host the CX conference “CX DIVE” and the CX specialized media “XD”.
CX is getting excited, but not “buzzwords”, but everything is a theme that companies should be aware of.
Once again, I think it will be a chance to start thinking with the participants what is the important viewpoint when working on CX.
